Measuring Service Failure, or why to not use CFR and MTTR
Change Failure Rate (CFR) and Mean Time to Recovery (MTTR) are two engineering metrics popularised in Accelerate (2018) and subsequent DevOps Research and Assessment (DORA) State of DevOps Reports . Since publication, all DORA metrics have been assessed, adopted, and validated by technology companies across the world.
Experts in the industry have found fault with CFR and MTTR. Specifically, while these are powerful frames to think about service reliability, the data presented in the form of the …


